Last Updated: July 2026
Welcome to Umrah Bus Service. These Terms & Conditions explain the rules for using our website and booking transportation services with us. By using our website or confirming a booking, you agree to these terms.
Umrah Bus Service is a transportation booking platform operated by Zain Crust Solutions, based in Makkah, Saudi Arabia.
1. About Our Services
Umrah Bus Service provides private transportation for:
- Pilgrims performing Umrah or Hajj
- Families
- Private groups
- Travel agencies
- Tour operators
- Religious organizations
- Corporate and educational groups
We operate our own fleet and work with trusted transportation partners across Saudi Arabia to provide reliable transportation throughout the Kingdom.
2. Booking Process
Bookings are made directly with our support team through WhatsApp or by phone.
To request a booking, customers should provide:
- Pickup location
- Drop-off location
- Travel date
- Pickup time
- Number of passengers
- Number of luggage
- Preferred vehicle
- Flight details (for airport pickups)
A booking is considered confirmed only after:
- Vehicle availability has been confirmed.
- The required advance payment has been received.
- Confirmation has been sent by our support team.
Submitting a booking request does not guarantee vehicle availability.
3. Quotations & Pricing
All quotations are provided individually based on:
- Route
- Distance
- Vehicle type
- Travel season
- Group size
- Availability
- Additional requests
Prices displayed on our website are intended as general guidance and may change without prior notice.
The final confirmed quotation shared by our support team will always apply.
4. Advance Payment
Most bookings require an advance payment to reserve the vehicle.
Advance payments may be collected through:
- Bank transfer
- International payment methods
- Other approved payment options discussed during booking
The remaining balance may be paid after the journey according to the agreed booking terms.
5. Accepted Currencies
We accept payments in multiple currencies depending on the customer’s location.
Commonly accepted currencies include:
- Saudi Riyal (SAR)
- US Dollar (USD)
- Euro (EUR)
- Pakistani Rupee (PKR)
Where applicable, exchange rates may vary depending on the selected payment method.
6. Vehicle Availability
Vehicle availability depends on:
- Existing bookings
- Seasonal demand
- Vehicle maintenance
- Operational requirements
Although we always try to provide the requested vehicle, availability cannot be guaranteed until the booking is confirmed.
If necessary, we may provide another vehicle of equal or higher standard without additional cost.
7. Charter Coach Bookings
Charter Coaches require advance planning.
Customers are strongly encouraged to book at least one week before travel to ensure availability.
During Ramadan, Hajj, school holidays, and other busy periods, even earlier booking may be required.
8. Waiting Time
Airport waiting time is provided free of charge.
Our drivers understand that airport procedures can sometimes take longer than expected.
Reasonable waiting time for scheduled pickups is included without additional charges.
9. Flight Delays
If your flight is delayed, you will not be charged simply because the delay was beyond your control.
Whenever possible, our team will adjust your pickup schedule according to the updated flight information.
Customers are encouraged to inform us as soon as they become aware of any flight changes.
10. Luggage
Each vehicle includes a luggage allowance appropriate for its passenger capacity, as described on our website.
Customers should inform us in advance if they are carrying:
- Extra luggage
- Oversized baggage
- Wheelchairs
- Medical equipment
- Other special items
Failure to disclose unusually large luggage requirements may affect vehicle suitability.
11. Passenger Conduct
We ask all passengers to help us maintain a safe and comfortable environment.
Passengers must:
- Treat drivers respectfully.
- Follow reasonable safety instructions.
- Keep the vehicle clean.
- Avoid behavior that distracts the driver.
- Wear seat belts whenever available.
Smoking & Vaping
Smoking and vaping are only permitted if:
- Every passenger travelling in the vehicle agrees, and
- The driver gives permission.
If either the passengers or the driver do not consent, smoking or vaping is not permitted.
Alcohol & Illegal Substances
Illegal drugs and prohibited substances are strictly forbidden.
Passengers must not consume or possess anything that violates the laws of Saudi Arabia.
Food & Drinks
Food and beverages are generally permitted during the journey.
Passengers are kindly requested to avoid spilling food or drinks and to help keep the vehicle clean.
Excessive cleaning or damage caused by passengers may result in additional charges.
12. Accessibility
While our vehicles are not equipped with dedicated child seats, we are happy to assist passengers with disabilities whenever possible.
If special assistance is required, please inform us before your travel date so that appropriate arrangements can be made.
13. Driver Responsibilities
Our drivers are committed to providing safe, professional, and courteous service.
Drivers may refuse to continue a journey if passenger behavior places the safety of any person or the vehicle at risk.
14. Changes to Bookings
Customers may request changes to their booking before travel.
Changes are subject to:
- Vehicle availability
- Operational scheduling
- Seasonal demand
Additional charges may apply depending on the requested changes.
15. Cancellation & Refunds
Cancellation conditions vary depending on:
- Vehicle type
- Travel season
- Booking demand
- Time remaining before travel
The applicable cancellation terms will always be explained before payment is collected.
Late cancellations may result in the loss of the advance payment.
Please refer to our Cancellation & Refund Policy for more information.
16. Replacement Vehicles
If the booked vehicle becomes unavailable because of maintenance, operational issues, or unexpected circumstances, Umrah Bus Service will make every reasonable effort to provide a suitable replacement vehicle.
Where transportation cannot be provided, customers will receive a full refund of any eligible payments.
17. Force Majeure
We are not responsible for delays or service interruptions caused by events beyond our reasonable control, including but not limited to:
- Government restrictions
- Road closures
- Traffic accidents
- Severe weather
- Security measures
- Public emergencies
- Hajj or Umrah crowd management
- Vehicle breakdowns
- Natural disasters
If transportation cannot be provided because of such circumstances, we will communicate with customers promptly and provide either a replacement vehicle, an alternative solution, or a refund where applicable.
18. Travel Times
Estimated travel times are provided for guidance only.
Actual travel times may vary due to traffic conditions, weather, police checkpoints, road works, or other operational factors beyond our control.
19. Vehicle Images
Images displayed on our website are for illustration purposes.
The actual vehicle provided may vary in model year, color, or minor features while remaining within the same booked category or a higher standard where appropriate.
20. Lost Property
Passengers are responsible for checking that all personal belongings have been collected before leaving the vehicle.
If an item is found, we will make every reasonable effort to assist in its return.
However, Umrah Bus Service is not responsible for lost, forgotten, or damaged personal belongings.
21. Website Usage
The content of this website is provided for general information only.
Users may not:
- Copy website content without permission.
- Attempt to interfere with website security.
- Misuse the website or submit false booking requests.
22. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We collect only the information necessary to arrange transportation and improve our services.
23. Limitation of Liability
While we work hard to provide reliable transportation, Umrah Bus Service shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
Our total liability, where applicable, will not exceed the amount paid by the customer for the affected booking.
Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.
24. Governing Law
These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes relating to our services shall be subject to the appropriate legal authorities within Saudi Arabia.
25. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us.
Umrah Bus Service
King Khalid Bridge
Aljamia District
Makkah, Saudi Arabia
WhatsApp / Phone: +966 54 451 9392
Email: [email protected]
Thank you for choosing Umrah Bus Service. We appreciate your trust and look forward to providing safe, comfortable, and reliable transportation for your journey across Saudi Arabia.