Last Updated: July 2026
At Umrah Bus Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us to book transportation services.
Umrah Bus Service is a transportation booking platform operated by Zain Crust Solutions, based in Makkah, Saudi Arabia.
By using our website or contacting us for our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you contact us through our website, WhatsApp, email, or phone, we may collect information necessary to arrange your transportation.
This may include:
- Full name
- WhatsApp number
- Phone number
- Email address
- Pickup location
- Drop-off location
- Travel date and time
- Number of passengers
- Vehicle preference
- Flight details (when applicable)
- Messages or additional travel requirements you choose to share
We collect only the information required to provide our transportation services and customer support.
2. How We Use Your Information
Your information is used to:
- Respond to your inquiries
- Arrange transportation services
- Confirm bookings
- Contact you regarding your reservation
- Coordinate airport pickups
- Provide customer support
- Improve our services
- Prevent fraudulent or abusive activity
- Comply with legal obligations where required
We do not collect unnecessary personal information.
3. Booking Communication
Our bookings are handled primarily through WhatsApp because it allows us to communicate efficiently with customers from many different countries.
By contacting us through WhatsApp, you acknowledge that your conversations are also subject to WhatsApp’s own privacy practices and policies.
Email and phone communication may also be used when appropriate.
4. Website Analytics
To understand how visitors use our website and improve their experience, we use trusted analytics and marketing tools, including:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- Meta Pixel
These services may collect technical information such as:
- Device type
- Browser type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Approximate location based on IP address
- Website interactions
This information is generally collected in an aggregated or pseudonymized form and helps us improve our website and services.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, measure website performance, and understand visitor behavior.
Cookies may also be used by third-party services such as Google Analytics, Microsoft Clarity, and Meta Pixel.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
6. Payments
Payments are arranged directly with our support team and are not processed through our website.
Depending on your location, payments may be made using:
- Bank transfer
- International payment services
- Other approved payment methods agreed during the booking process
Because payments are handled outside the website, we do not store your payment card information on our servers.
7. Sharing Your Information
We value your privacy.
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when necessary to provide our services, including with:
- Licensed transportation partners
- Drivers assigned to your booking
- Payment providers
- Government authorities when legally required
Only the information necessary to complete your transportation service is shared.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we work to safeguard your information, no method of transmitting data over the internet or storing electronic information is completely secure.
For this reason, we cannot guarantee absolute security.
9. Data Retention
We keep personal information only for as long as necessary to:
- Complete your booking
- Provide customer support
- Meet legal or accounting requirements
- Resolve disputes
- Improve our services
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Rights
Depending on the laws that apply to you, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent for certain communications
- Ask questions about how your information is used
To exercise these rights, please contact our support team using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites.
We encourage you to review their privacy policies before providing any personal information.
12. Children’s Privacy
Our services are intended for individuals making transportation bookings.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
13. International Customers
Umrah Bus Service serves customers from many countries around the world.
By providing your information, you understand that it may be processed in Saudi Arabia or by trusted service providers involved in delivering our transportation services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website features.
The updated version will always be published on this page with the revised “Last Updated” date.
We encourage visitors to review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.